SHIPPING
YOUR ZOYA IS ON ITS WAY.
Each ZOYA mat is made to order, which means your mat is printed and prepared specifically for you. Because of this, please allow a little time for your order to be produced before it ships.
PROCESSING TIMES
Orders are typically processed and prepared for shipment within 1-2 business days.
Once your order ships, you’ll receive a confirmation email with tracking information.
SHIPPING TIMES
United States:
Estimated delivery: 2-5 business days after your order ships.
Please note that delivery times are estimates and may vary depending on your location, carrier delays, holidays, or other circumstances outside of our control.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address.
TRACKING YOUR ORDER
Once your order has shipped, you’ll receive an email with your tracking number. You can use this to follow your ZOYA all the way to your door.
If your tracking information hasn't updated for several days or your package appears to be delayed, please contact us at:
LOST OR DELAYED PACKAGES
Once an order has been shipped, delivery is handled by the shipping carrier. ZOYA is not responsible for delays caused by the carrier, incorrect shipping addresses, weather, or circumstances outside our control.
If your package appears to be lost, please reach out to us at zoyaheadquarters@gmail.com and we'll do our best to help.
INCORRECT SHIPPING ADDRESS
Please double-check your shipping information before placing your order. If you realize you've entered an incorrect address, contact us as soon as possible at zoyaheadquarters@gmail.com.
Because our products are made to order, we may not be able to update your address once your order has entered production.
QUESTIONS?
We're here.